Terms of Service

Please read these Terms of Service carefully before using our website. By using our site, you agree to these terms and conditions. We reserve the right to update any part of the Terms of Service by posting changes to our website. These terms apply to all users of the site, including users who are browsers, vendors, customers, or collaborators. We have kept the instructions as simple as possible, but feel free to contact us with any questions or concerns.

Shipping

Orders are processed within 7 working days, usually sooner. Orders are sent from Finland, using Finnish Posti service. Only standard shipping is available at this moment. Delivery time depends on destination, but usually takes less than a week to Finland, less than 2 weeks elsewhere in Europe, and up to 2-4 weeks to the US. The cost of shipping depends on the product, quantity of items, and shipping destination, and the price is calculated at checkout. Orders within European Union include VAT. Please note that if you are not within the EU, you may have to pay some additional fees upon delivery, such as local taxes and customs handling fees. If you need any help with your order, please email luovaflow@gmail.com and we will be happy to assist you.

Orders & Payments

The item(s) in your shopping cart are reserved for you after the purchase. At checkout, we will collect your billing and shipping information. All the information you provide is only used for order/payment processing purposes. After placing an order, you will get an email confirmation. We currently accept payment by credit card only. For payment processing, we use Stripe company’s service. More information at: https://stripe.com/en-fi/about. Our store is hosted by Squarespace which provides the online platform that allows us to sell our products and services to you. If you have a question about your order, please contact Luova Flow directly.

Products

Certain products may be available exclusively online through our website. These products may have limited quantities. We have made every effort to display the look and feel of our products as accurately as possible. We reserve the right to have slight differences between products due to their handmade nature. You may not resell or reproduce any part of our designs, products, or services without Luova Flow’s written permission.

Third-Party Links

Some links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for the accuracy of their content and we do not have any responsibility for websites, products, or services of third-parties.

We are not liable for harm related to the purchase or use of goods from these third-party sites. Please review their policies and practices carefully and make sure you understand them before you engage in any transaction. Concerns and questions regarding third-party products should be directed to the third-party.